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Sub Accounts - Frequently Asked Questions


General Product Information

What are Sub Accounts?
When will Sub Accounts be available?
How do I create sub accounts?
What do I need to use the Sub Account service


Pricing and Policy

How much does the Sub Accounts service cost?
What happens if a sub account user violates the Acceptable Use Policy?


Features and Capabilities

What is the difference between Internet access account, primary mailbox and sub accounts?
How do I access my sub account mailboxes?
If I have a sub account, can I delete my mailbox?
Can I reactivate a sub account I previously suspended?
How many messages can I store in a sub account mailbox?
Can a sub account user change the passwords for the primary account or other sub accounts?
How many sub accounts can I have?
I'm going on vacation for two weeks, will my e-mail still be available when I get back?
Are my Internet Access and mailbox passwords the same?
What support does SBC Internet Services provide for this service?
What measures are available to address mailbox security issues?


Using Our Service
Required Software What is e-mail software with multiple mailbox capability?
Can I use my SBC Internet Services' Netscape Navigator to access my sub account mailboxes?
Which e-mail software programs are suggested for use with this service?
Does SBC Internet Services offer technical assistance with installing e-mail software?
Will other e-mail software programs work with your service?
Software Set-up What configuration information do I need to set up my e-mail software program?
Management How do I add a sub account?
How do I suspend/delete a sub account?
How do I change a sub account password?


General Product Information

What are Sub Accounts?

A sub account is an additional account with unique Member ID and password . Your membership comes with 10 sub accounts at no extra charge, and each one has a private email account and access to the Internet. With the sub account feature you can have additional mailboxes without having more than one SBC Internet Services account.

When will Sub Accounts be available?

Sub Accounts is available now to all SBC Internet Services subscribers.

How do I create sub accounts?

Go to our Sub Account page to find out more about our service, what you need to get started, and use our online tool to create sub accounts.

What else do I need to use the Sub Accounts service?

In addition to our Sub Account service, you need an e-mail software program that supports multiple mailboxes. You can check our Getting Started page for popular software programs that we've tried with our service. Once you've installed the software, you need to configure it to work with our service. We have specific configuration directions for a number of popular software programs and general information you can use with other programs.


Pricing and Policy

How much does Sub Accounts service cost?

Your SBC Internet Services account includes up to ten additional sub accounts for no additional charge.

What happens if a sub account user violates the Acceptable Use Policy?

Should a sub account user violate the Acceptable Use Policy and/or the Terms and Conditions, the Internet Access account, the primary mailbox, as well as all sub accounts may be suspended or terminated until further notice.


Features and Capabilities

What is the difference between my Internet Access account, my primary mailbox and sub accounts?

First, a primary Internet Access account must be established. You select your Internet Access member ID and password during the registration process. During registration, your primary mailbox is also established and automatically set-up to use the same member ID and password.

After you have established your SBC Internet Services account, you can then add and delete sub accounts. Plus you can change sub account passwords.

How do I access my sub account mailboxes?

Sub account users first access the Internet, then they can retrieve their mail using their sub account mailbox member ID and password.

If I have a sub account can I delete my sub account?

No, only the primary account can delete sub accounts. The primary account owner does not need to know the sub account password to delete the sub account.

Can I reactivate a sub account I suspended a month ago?

Yes, suspended sub accounts can be reactivated within a 90-day period.

How many messages can I store in a Secondary mailbox?

Each sub account mailbox comes with 10 MB of disk storage.

Can a sub account user change the passwords for primary account or other sub account?

No, only the primary account can change the passwords for itself and other sub accounts (knowing the current password is required). A sub account user may only change their own password.

How many sub accounts can I have with my SBC Internet Services account?

You can have up to ten sub accounts.

I am going on vacation for two weeks, will my e-mail still be available when I get back?

Yes, we will store both your primary and sub accounts mailbox messages for 30 days.

Are my Internet Access password and mailbox password the same?

Yes, your Internet Access member ID/password and mailbox Member ID/password are the same.

What support does SBC Internet Services provide for this service?

SBC Internet Services can help you with adding, deleting, and managing your sub accounts. We cannot provide support for your e-mail software program. We do provide basic information on configuring popular Windows and Macintosh e-mail software programs that support multiple mailboxes.

What measures are available to address mailbox security issues?

While there is a level of security provided by the server, this only ensures mail is distributed to those who can provide a valid password. For this reason, sub account passwords should remain confidential.

Unfortunately, mailboxes and directories are not secure from intrusion. You may want to consider installing an additional security plug-in to address this and other security concerns. Before installing any plug-in, please research the available support for it as SBC Internet Services does not support plug-ins.


Using Our Service

Required Software

What is e-mail software with multiple mailbox capability?

It is an e-mail software program that can support more than one mailbox account.

Can I use my SBC Internet Services' Netscape Navigator to access Sub Accounts service?

We do not recommend using Netscape Navigator 3.0 as it is not specifically configured to support the needs of accessing multiple mailboxes. Netscape Communicator 4.0, however, is capable of supporting multiple mailboxes. Click here to download Netscape Communicator 4.0.

Which e-mail software programs are suggested for use with this service?

SBC Internet Services does not specifically recommend any e-mail software, nor do we provide any technical assistance for any e-mail software program except Netscape Communicator 4.0. However, to help you with your selection of e-mail software that will work with our Sub Accounts service, we've tried some of the most popular Windows and Macintosh e-mail software with our service and listed these in our Getting Started page. We've also put together directions to assist you with the configuration process for these programs.

Besides the popular software packages we tried, there are many other packages that state they can support "multiple POP3 accounts" and we've also listed some of those in our Getting Started page. (A POP3 account is the type of e-mail box you currently have from SBC Internet Services.)

Does SBC Internet Services offer technical assistance with installing e-mail software?

No, however, in our Getting Started page we do provide configuration directions for some of the most popular e-mail software packages that support our Sub Account service.

Will other e-mail software programs work with your service?

All e-mail software programs that support multiple mailboxes and POP3 connectivity should be compatible with this service.


Software Set-up

What configuration information do I need to set up my e-mail software program?

You will need to input your outgoing and incoming mail server names in the appropriate fields; these names are the same as your current e-mail settings:

  Setting     Value
  Outgoing Mail [SMTP] Server     mail.pacbell.net
  Incoming Mail [POP] Server     postoffice.pacbell.net

You will also need to input your POP3 user name in the appropriate field. The POP3 user name is the same as your sub account Member ID. To access mail in a sub account mailbox you must have its Member ID (or "POP3 user name") identified in your e-mail software program.


Management

How do I add a Sub Account?

To add a sub account:

  • Go to the Tools page
  • Enter your primary account Member ID and password (Remember your password is case-sensitive).
  • Click on the "Create New Sub Account" button.
  • Agree to the Term of Service
  • At the "Select a Member ID" screen, enter the desired Member ID for the sub account. The Member ID must be 3 to 18 characters.
  • Enter the desired sub account password. The password is case-sensitive and must be 6 to 16 characters.
  • Type in the password again for confirmation.
  • Review your information and if it is correct, click on the "Next" butto

How do I suspend/delete a sub account?

To suspend/delete a sub account:

  • Go to the Tools page
  • Enter your primary account Member ID and password (Remember your password is case-sensitive)
  • Click on the “Suspend” link next to the applicable sub account Member ID
  • You will see another screen asking you to confirm that you want to suspend the sub account
  • If you do want to suspend the mailbox, click on the "Yes, suspend sub account" button.
  • You will see a screen confirming the suspension of the sub account.

If you do not reactivate the suspended sub account within 90 days, the sub account will be deletd.

How do I change a sub account password?

To change a sub account password:

  • Go to the Tools page
  • Enter your Sub account Member ID and password (Remember your password is case-sensitive)
  • Click on the "Change Password" button
  • At the "Change Password" screen, enter in the current password in appropriate box
  • Enter in the new password in the appropriate box
  • Enter in the new password again for confirmation
  • Review your information and if it is correct, click on the "Save" button

You will see a screen confirming the password change.

 


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