Safety 'Net: A Guide to Safe Internet Surfing for Families

Every parent wants to provide their children with the tools they need to succeed, and in today's Information Age, the Internet is an important part of the learning process. The 'Net is revolutionizing education, replacing dry textbooks with sights, sounds and direct interaction with people across the globe, and putting it all at students' fingertips.

But children can also find trouble if they look in the wrong places. Much like the "real world", the online world contains some areas that are not suitable for children, and some people who may not have the best intentions. Parents have good reason for concern, and those not familiar with the 'Net may have plenty of questions.

Armed with a little knowledge and solid advice, parents can take control of their families' Internet use and make sure otential problems are avoided. That's why Pacific Bell developed this electronic brochure -- to help parents create a "Safety 'Net" before taking a leap onto the information superhighway.

We've included information on:

• Internet Interactions
• Privacy and Security
• Inappropriate Materials
• Internet Fraud and Crimes
• Some Helpful Links
• Your Questions Answered

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Internet Interactions

A common piece of parental advice is "don't talk to strangers". When using Internet chat rooms, newsgroups or e-mail, you're talking to a virtual room full of strangers. The majority of people you'll encounter online are there for the same reasons you are - conversation, entertainment and education - but there are troublemakers. Remember:

• Never give out personal information, like your name, address, telephone number and online password. Make this an iron-clad rule with your children.

• Don't take other users' identities for granted. Remember that the online world is in many ways an anonymous one. Online user profiles and personal information provided by others could be more fiction than fact.

• When first joining a chat room or news group, read along for a while before joining the conversation to get a feel for the discussion and participants. If the newsgroup or chat room has a charter or FAQ (which stands for "Frequently Asked Questions"), you should read it before joining in.

• Be polite. Avoid angry or insulting messages (called "flames"). If you get flamed, don't return the favor. Also, think twice before using all upper-case letters. IT'S LIKE SHOUTING!

• Don't pursue face-to-face meetings with strangers. Instruct your children to inform you immediately if someone asks to meet them face-to-face and warn them about how dangerous this can be.

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Privacy and Security

People new to the Internet often are concerned about how much access others have to their personal information, especially credit card numbers and other financial information. Remember:

• E-mail is not always private. While most e-mail is only read by the sender and recipient, in rare cases others may have access to it. Also, one incorrect letter in an e-mail address can send the message to the wrong recipient. It is also possible that others will intentionally or inadvertently forward your message on to others. Unless you're encrypting your e-mail, think of it like a post card when it comes to privacy. A good rule of thumb is not to send a message you would not want your children, parents or boss to see.

• When purchasing goods and services, know who you're doing business with. On the 'Net, it's best to deal only with established and reputable companies. If you're unsure about a company or a Web site, do a little research first.

• When providing credit card information, make sure information is sent to a secure server. Use of secure servers is automatic in major Web browsers, and most Web sites that support them will clearly mark that option. Make sure you get a message acknowledging that a secure server is in use before sending information.

• Be a good consumer. It's impossible to "kick the tires" of most products purchased online. Make sure you are comfortable with a company's return and shipping policies, and remember that credit card purchases are protected under the Fair Credit Billing Act.

• Remember that Web sites can gather information about your computing habits. Some Web sites use files called "cookies" to retain information about your visit. This can be useful to remember your preferences when you return to the site. But other information can also be stored, such as your general geographic location, Internet service provider, and computer equipment. Many current browser programs allow you to control receipt of "cookie" files so you can decide when to use them and when not to.

• Protect your password. People can use your online password to log on to your Internet account, send mail from it or otherwise run up expenses. Use a combination of letters, numbers and symbols for your password, change it frequently and don't share it with anyone.

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Inappropriate Materials

Perhaps the most common concern parents have about the Internet is access to materials that are inappropriate for children. Remember:

• Use filtering software to block inappropriate sites. The best filtering software is controlled by parents and can block materials that parents consider inappropriate for their children. Parents should seek filtering software that gives them control to filter access according to their family's needs. For example, a popular filtering software package is SurfWatch software from Spyglass.

• Make the Internet a family activity. Filtering software is a great tool, but it doesn't replace good parenting. Take an active role in your children's online activities, and take time to learn enough about the Internet to participate in the fun and learning. If you prefer to be nearby while children are on the Internet, consider putting the computer in a "public" place like the family room.

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  Internet Fraud and Crimes

  The Internet provides a forum for nearly anyone, including some scam artists. Remember:
  • If it sounds too good to be true, it probably is. One scam artist set up a Web page offering college degrees, with credits awarded for "life experience". Another offered a bogus credit repair service, claiming it could remove damaging information from credit reports for a fee. Both did nothing but remove money from unsuspecting Web surfers' accounts.

  • Don't pay for "prizes". Any Web site claiming to offer prizes or winnings but requiring an up-front fee should be avoided. Also, beware of online contests, games and other sites that appear to be seeking unusual amounts of personal information from your children. Such information often is used for marketing purposes.

  • Beware of sites seeking "charitable contributions". If a Web site or newsgroup posting claims to represent a known charitable organization, it would be best to check with that organization first. You also can ask the organization for an IRS nonprofit tax exemption number before considering a contribution. Be particularly cautious if you receive a solicitation by e-mail.

  • Be careful what you download. Downloaded files from reputable sources, like recognized software manufacturers, are usually safe, but it's best to use a virus scanner before opening downloaded files. Files from unknown sources are best avoided, since they could contain complex viruses.

  • Avoid gambling sites. The legality of online gambling is currently under debate. Many online gambling sites are operated from foreign countries.

  • Be mindful of copyrighted materials. Don't illegally copy or distribute copyrighted programs or other materials.

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  Some Helpful Links

  Here are a few of the best links from the Web on Internet safety:
  • American Library Association's Kids Great Sites
    More than 700 great sites for kids!

  • Bandits on the Information Superhighway (book)
    Most people on the Internet behave honestly, but there are always some troublemakers. "Bandits" provides a crash course in Internet "street smarts", describing practical risks that every user should know about.

  • The Center for Democracy and Technology
    A non-profit public interest organization based in Washington, D.C. CDT's mission is to develop and advocate public policies that advance constitutional civil liberties and democratic values in new computer and communications technology.

  • Child Safety on the Information Highway
    Links and tips on safe surfing, including a terrific site called Safe Kids Online.

  • Children's Partnership
    A great guide for parents on being safe in cyberspace.

  • Citizen's Toolbox: Avoiding Internet Fraud
    Report from "US News & World Report" with tips, fraud warnings, list of state attorney generals and an Online Incident Report Form.

  • The Net Abuse FAQ
    Answers to your common questions about the rules on using the Net -- and what to do when you see abuses.

  • Netparents.org
    Provides resources to those who want to protect their kids from inappropriate material online. Also offer links to valuable information to help you become a better "Internet Parent".

  • OUDPS Safety on the Internet -- For Kids
    From the University of Oklahoma's Department of Public Safety comes a fantastic site on kid safety on the Internet.

  • U.S. Department of Education's Parents' Guide to the Internet
    This new booklet explains the basics of the Internet and describes how families can navigate the Web safely.

  • World Kids Network's Internet Safety Page
    "Golden rules" for a fun-filled, enjoyable and safe journey inside and outside the Internet. Also features e-mail, chat room and messaging "netiquette;" message board and "a note to parents, guardian and teachers."

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  Your Questions Answered

  Here's help for parents and families on how to be safe when using the Internet

  What are the concerns parents face about family use of the Internet?
  Due to the vast amount of information available on the ‘Net, children could be exposed to inappropriate material of a sexual or violent nature. Children also may encounter e-mail or bulletin board messages that are harassing. Another risk is that children might provide personal information to strangers.

  There’s no questioning the seriousness of concerns about the Internet, but the good news is that the potential for trouble can be minimized by cautious and active parents. Our Safety ‘Net campaign is intended to help parents become more informed about these issues.

  How can parents reduce the risks?
  Many children today know more about the Internet than their parents do. Learning about the Internet is the first step parents can take to help protect their children. Parents should spend time with their children online and ask their children to show them how online activities work. Open communication and participation are the most effective tools parents can use while providing their families with access to the Internet.

  Is Pacific Bell Internet Services guaranteeing that children can safely use the Internet with its service?
  No, what we're doing is providing tips and friendly advice to help families use the Internet. Ultimately, parents have to decide how their families will use the Internet.

  What is Pacific Bell Internet Services' stance on copyright laws?
  Our Acceptable Use Policy prohibits transmission of pirated software, a violation of copyright laws. We strongly recommend that all users abstain from illegal use of copyrighted materials.

  What does Pacific Bell Internet Services do to prevent fraud and other crimes on the Internet?
  Our customers, including Web page hosting customers, are prohibited from engaging in activities that are illegal, fraudulent, indecent, offensive or deceptive. Customers also are prohibited from posting newsgroup messages concerning pyramid schemes or "make money fast" offers. Customers also cannot re-post the same message in more than 5 newsgroups.

  What is Pacific Bell Internet Services' policy regarding "spamming?"
  Bulk e-mailing, or "spamming," is prohibited by our Acceptable Use Policy. We will "black out" sites that are known sources of spam to protect our customers from bulk e-mail.

  What does Pacific Bell Internet Services do with customers who violate its Acceptable Use Policy?
  In most cases, we will warn users of violations if complaints are registered. Subsequent violations result in termination of service. We do, however, reserve the right to immediately terminate service.

  How do I get a copy of the Safety 'Net Brochure?
  If you would like the Safety 'Net Brochure sent to you, please send a self-addressed stamped envelope to:

  Pacific Bell Internet Services c/o Fleishman-Hillard
  595 Market Street, Suite 2700
  San Francisco, CA 94105
  

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